We know the importance of having an ace behind the table supporting your business.
So, what exactly goes into the training/vetting of our Merchandising Managers? We’re happy you asked. Each of our managers goes through a thorough training process to make sure your merch is in the best hands. Scroll to get the details and learn why Riot managers are the right managers:
1. They must be a good person. We always say “you can train anybody how to do any job, but you can’t teach heart.” You live with the people you tour with, so we try to make sure the people we send out aren’t spreading negative and toxic energy. Good attitudes are number one!
2. At Riot, we use AtVenu to manage merchandise. If a candidate doesn’t know how to proficiently use this tool, we won’t send them to manage your merchandise.
3. They must know how to interact with venue representatives. This means we only work with managers who have experience in the industry and know how to deal with different personalities from town to town.
4. We know presentation is important. We train our managers about the importance of presentation to the audience and the importance of details. This applies to small venues as well—the merch has to look perfect and desirable no matter the size of the audience.
5. Our MMs are trained to be as active or passive as the artist prefers. If you’d like merch to act as part of the crew, we love that! If you’d prefer the MM to function independently from the rest of production, that’s no problem as well. Let us know your preferences and we will handle staffing the right manager from there.
Bottom line:
At Riot, our merch managers are seasoned individuals who are trained to handle anything thrown their way.
We recognize the importance of not only being good at one’s job, but also being a good person in the music industry.
We make it our mission to only train people who can do both.
